In the world of e-commerce, it can be challenging to stand out and make your brand memorable.
Luckily, there are some great tools out there that can help you do just that!
In this blog, we’ll be discussing some of our favorite software solutions to help you collect high-impact content directly from your customers, improve your website conversion rate, create personalized messages for your customers, and streamline your customer support operations.
Let’s get started!
OKENDO
Competition is fierce out there, meaning that building strong customer relationships is more important than ever. This is where Okendo comes in to help make our lives a little bit easier.
It’s a software that allows businesses on Shopify to collect high-impact content directly from their customers, like user-generated pictures and videos, ratings and reviews, and questions and answers about their products (which you can then show off on your website or social media pages).
The app also shows you data to help you better understand your customers, like their preferences and behaviors, so that you have a better chance of turning your shoppers into buyers.
Check it out here.
LUCKY ORANGE
Lucky Orange is designed to make it super easy for you to figure out why your website is getting traffic that doesn’t convert into sales or leads, so you can work on improving your conversion rate. Some of their best tools include heatmaps, visitor recordings, chat, announcements, surveys, form analytics, conversion funnels and more
You can watch exactly what people get up to on your website, what pages they go to, and what they click on the most. Watching what real people interact with most helps you to skip years of research and testing, and get straight to the root of the problem. You can start to make changes that will improve website visitor engagement, enhance user experience and satisfaction, and (most importantly) boost sales.
Check it out here.
GORGIAS
Tired of expensive and confusing helpdesk software that your team actually doesn’t want to use? We’ve got just the thing for you.
Gorgias (pronounced ‘gorgeous’) is an all-in-one helpdesk and live chat, designed to turn your customer support into a profit center.
You get to see all of your customer’s data at the same time you’re talking to them. So you can edit orders, modify subscriptions, and refund payments without leaving your helpdesk! So easy.
You can also automate the tasks you do the most, like cutting and pasting commonly asked questions, so that your support team can spend less time doing the same repetitive tasks over and over again, and more time helping out your customers.
Check it out here.
PENNY BLACK
Penny Black is a platform that lets you send customers the personalized messages they actually want to hear at the moment they open their package. They help to connect brands and their customers by using packaging as a new marketing channel, so that you can make memorable moments for your buyers and build loyalty with them.
So many DTC brands see packing as just another cost, when it’s actually a really useful tool that you could be using to your advantage! The packaging you send your customers their products in is the best opportunity you have to connect with them and give them a personalized touch, since you don’t have any in-person or face-to-face contact.
By adding a little personalized touch to the unboxing moment, brands can push marketing messages, make their customers feel special and keep them around for longer.
Check it out here.
